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We facilitate a communication channel between designated PoCs and Cogniv support team. This includes a review of your incident response management platform and on-call support process.
We facilitate a communication channel between designated PoCs and Cogniv support team. This includes a review of your incident response management platform and on-call support process.
Our client engineer reviews your support runbook to ensure it encompasses solutions for all alerts and issues. The RCA process entails a thorough assessment, that includes data collection, analysis, and engagement with stakeholders. We gain insights into the facts leading to the service-impacting event by doing a detailed root-cause analysis.
Our client engineer reviews your support runbook to ensure it encompasses solutions for all alerts and issues. The RCA process entails a thorough assessment, that includes data collection, analysis, and engagement with stakeholders. We gain insights into the facts leading to the service-impacting event by doing a detailed root-cause analysis.
When the transition stage begins, our support team handles alerts under the supervision of a designated client engineer. This guarantees a smooth transition, allowing for effective knowledge transfer and cooperation.
When the transition stage begins, our support team handles alerts under the supervision of a designated client engineer. This guarantees a smooth transition, allowing for effective knowledge transfer and cooperation.
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